Reporting a Claim
If you want to prevent needless delays, you will want to report the claim as soon as possible after the loss. If you are given a claim number, make sure that you write it down as we will need it if we contact the insurance company on your behalf. It is always best if you can write the phone number down as well as the person you spoke with.
We are trained to ask you the questions that will allow us to assist you in the most efficient manner. Each insurance company will have different procedures, the information that we need from you will vary depending on your circumstances.
You have the right to go to the repair shop of your choice. Your insurance company cannot require you to go to a particular shop. We can provide any necessary documentation to the company that will pay for the repair work.
Idaho law allow you to decide where you would like your vehicle to repaired. It is your vehicle and your choice as to where you want it repaired. If an insurance company tries to intimidate you to go into a shop of their choice, remember that it is your choice as to where you want YOUR vehicle repaired.
If repairs are being paid for by a company that Impact Auto Body does not have a specific agreement with, the insurance company will usually assign their own appraiser to write an estimate. They may do this at your home, work, or possibly a drive in claims center. Should this estimate be incomplete, we will contact the insurance company during repairs so the appraiser can reinspect the damage. During this reinspection, the additional damage will be pointed out to the appraiser so that the additional costs can be approved.
In most cases, we will bill the insurance company directly for their portion of the amount due. Some companies will mail the payment directly to you in which case you will need to bring it with you when you pick up your completed vehicle. We will be able to answer any questions you have regarding your payment.